What is phishing?
Imitation may be the most sincere form of flattery, but criminals pretending to be MondoPal staff in order to harvest your account details is unacceptable. Thankfully, this is very rare, and in the case it does occur our community is quick to identify the fraudsters.
Phishing, like most online scams, refers to an attempt by criminals to access your account through lies, deception, and manipulation. Most often, they pose as legitimate MondoPal employees, and may try and trick you into thinking that they’re part of our support team.
The goal of a phishing scam is to trick you into giving up your account details, including your password, pin, card number, and so on. Fraudsters will almost always approach you with an unsolicited message, saying that there’s a problem with your account. We will never do this.