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What if I didn't get the password reset email?

If you didn’t get the email to reset your password, here are a few of the most common reasons why, and what to do to fix it.

You didn’t provide the right email. Try again with the one you use for MondoPal.

You spelt your email wrong. Double check for any typos and fix them before trying again.

The email is in a different inbox. Make sure you check the right email inbox you provided, as well as the spam folder.

If you don’t have access to your email address, or you gave us the wrong one when registering, you’ll need extra help. Please contact us and we’ll get it sorted.

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