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Centre d’aide MondoPal logo

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My account has been blocked

We reserve the right to close, block or deactivate your account. These actions remain very rare however.

If your account has been blocked, you will receive an email explaining the reasons for our choice and asking you for information to clarify the situation.

Please respond to the email sent so that we can unblock your account as soon as possible. If you are unable to access your account and have not received an email from us, please contact our team and we will be happy to assist you.

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