Centre d’aide MondoPal

<p>If you have any questions, you can contact us directly using the live chat or by email at support@mondopal.com, in which case we will respond within 24 to 48 hours.</p>

If you have any questions, you can contact us directly using the live chat or by email at support@mondopal.com, in which case we will respond within 24 to 48 hours.

How to contact the Support team? – MondoPal Help Center

🔍 General

When you say your packs are cheaper, can you prove it?

How long will it take to get delivered?

I ordered after 12 noon, when will you ship my order?

I ordered this weekend, when will you ship my order?

I ordered on a public holiday, when will you ship my order?

Can I use MondoPal and order from outside of France?

How to track my order?

I haven't received my order confirmation or tracking number

How do I check stock availability?

I want to modify my order, how should I proceed?

I want to cancel my order, is it possible?

Where do you source your products from?

How to subscribe to the MondoPal Newsletter?

I sent you an email, when will I receive a response?

How to contact the Support team?

How do I make a payment on MondoPal?

Which payment methods do you accept?

Are payments on MondoPal secure?

Do you keep my payment card information?

What should I do if my card is declined?

MondoPal is powered by Stripe, the new standard in online payments

Is MondoPal compliant with the Strong Customer Authentication requirement?

Is MondoPal PCI-DSS compliant?

What is PCI-DSS?

💳 Payments

The MondoPal delivery in 50 seconds

The MondoPal delivery in details

How much does delivery cost?

Where does MondoPal deliver?

Important things to consider when arranging for delivery in a residence (CROUS, private, etc.)

Can I choose a delivery date?

Do you have any advice to avoid delivery issues?

What should I do if I don't know my future address in France yet?

I don’t live in France, can I have a MondoPal pack delivered?

I made a mistake in the delivery address, can I change it?

What to do in the event of a delivery problem?

What should I do in case my delivery is late?

🚚 Delivery

Are there any discounts on MondoPal?

I have a discount code, how can I use it?

Can I combine several offers like discount codes?

I forgot to enter my discount code before confirming my order

💸 Discount codes

Do I have to create an account on MondoPal to order?

How do I create my account on MondoPal?

Creating a strong password

Verifying your email address

I forgot my password

I cannot access my account

What if I didn't get the password reset email?

Can I edit my account details?

My account has been blocked

How do I close my MondoPal account?

⚙️ Managing your account

Is MondoPal safe?

What does MondoPal use my data for?

What customer information does MondoPal retain?

Is my private information safe?

Can I get a copy of my personal data?

MondoPal and the GDPR

What is your Privacy policy?

🔐 Privacy and security

What are the recommended browsers for MondoPal?

How can I enable cookies in my browser?

I am having technical issues on the platform

What can I do if the issues persist?

Unable to log into my account

⚡ Technical issues

In case of exceptional circumstances, can I arrange for a refund?

Can I return my order?

📮 Returns

How do I make a complaint?

What happens after I make a complaint?

What is phishing?

How to protect yourself against phishing?

We protect you against phishing

🚨 Fraud and complaints

I would like to join MondoPal, what positions are available?

What is your recruitment policy?

💼 Careers

I represent an academic institution and I would like to discuss with MondoPal about partnership opportunities

I represent a business and I would like to discuss with MondoPal about partnership opportunities

I represent an association, a network or an organization and I would like to discuss with MondoPal about partnership opportunities

🤝 Partnerships

I am a journalist, how can I contact you?

📰 Press and media