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Centre d’aide MondoPal logo

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⚡ Technical issues

5 articles


What are the recommended browsers for MondoPal?

We design MondoPal to support the latest Web browsers. We support the current versions of Chrome, Firefox, Safari, and Microsoft Edge. MondoPal is designed to work with most browsers, but if you're using an older version of a browser, or an unsupport

How can I enable cookies in my browser?

Simply find your chosen browser and follow the step by step process. For Google Chrome:. Click the three vertical dots (top right hand corner of your browser window);. Select Settings;. Scroll to the bottom and select Advanced;. Under Privacy and sec

I am having technical issues on the platform

From time to time, you may experience some technical issues with one of our platforms, such as our website. For example, it might be crashing, you might see an error that says “Something went wrong”, or some details of your account may be missing or

What can I do if the issues persist?

If after a while you're still experiencing difficulty, you can try clearing your cache and cookies.  How to clear cache and cookies depends on which browser you use. Select the link for your browser from the list below to find instructions:. Microsof

Unable to log into my account

If you're having problems signing in, please clear your browser cache and cookies and try closing and re-opening your browser window. It may also be helpful to try a different browser if you have one. If you're unable to log in because you've forgott