We know that sometimes things happen unexpectedly, and we are here to find the best solution with you. After you have bought your home packs on MondoPal, in case of exceptional events or circumstances, if you need to cancel your order or get a refund

In case of exceptional circumstances, can I arrange for a refund?

You will find all the information and conditions regarding MondoPal's returns in our Return policy by visiting this page.

Can I return my order?

Talk to our customer service team. We are here to help with any questions you may have.

You can also contact us by email. We will come back to you within 24 hours.

Centre d’aide MondoPal

Find all the answers to your questions about returns and get help from our Support team.

Returns – MondoPal Help Center

📮 Returns

When you say your packs are cheaper, can you prove it?

How long will it take to get delivered?

I ordered after 12 noon, when will you ship my order?

I ordered this weekend, when will you ship my order?

I ordered on a public holiday, when will you ship my order?

Can I use MondoPal and order from outside of France?

How to track my order?

I haven't received my order confirmation or tracking number

How do I check stock availability?

I want to modify my order, how should I proceed?

I want to cancel my order, is it possible?

Where do you source your products from?

How to subscribe to the MondoPal Newsletter?

I sent you an email, when will I receive a response?

How to contact the Support team?

🔍 General

How do I make a payment on MondoPal?

Which payment methods do you accept?

Are payments on MondoPal secure?

Do you keep my payment card information?

What should I do if my card is declined?

MondoPal is powered by Stripe, the new standard in online payments

Is MondoPal compliant with the Strong Customer Authentication requirement?

Is MondoPal PCI-DSS compliant?

What is PCI-DSS?

💳 Payments

The MondoPal delivery in 50 seconds

The MondoPal delivery in details

How much does delivery cost?

Where does MondoPal deliver?

Important things to consider when arranging for delivery in a residence (CROUS, private, etc.)

Can I choose a delivery date?

Do you have any advice to avoid delivery issues?

What should I do if I don't know my future address in France yet?

I don’t live in France, can I have a MondoPal pack delivered?

I made a mistake in the delivery address, can I change it?

What to do in the event of a delivery problem?

What should I do in case my delivery is late?

🚚 Delivery

Are there any discounts on MondoPal?

I have a discount code, how can I use it?

Can I combine several offers like discount codes?

I forgot to enter my discount code before confirming my order

💸 Discount codes

Do I have to create an account on MondoPal to order?

How do I create my account on MondoPal?

Creating a strong password

Verifying your email address

I forgot my password

I cannot access my account

What if I didn't get the password reset email?

Can I edit my account details?

My account has been blocked

How do I close my MondoPal account?

⚙️ Managing your account

Is MondoPal safe?

What does MondoPal use my data for?

What customer information does MondoPal retain?

Is my private information safe?

Can I get a copy of my personal data?

MondoPal and the GDPR

What is your Privacy policy?

🔐 Privacy and security

What are the recommended browsers for MondoPal?

How can I enable cookies in my browser?

I am having technical issues on the platform

What can I do if the issues persist?

Unable to log into my account

⚡ Technical issues

How do I make a complaint?

What happens after I make a complaint?

What is phishing?

How to protect yourself against phishing?

We protect you against phishing

🚨 Fraud and complaints

I would like to join MondoPal, what positions are available?

What is your recruitment policy?

💼 Careers

I represent an academic institution and I would like to discuss with MondoPal about partnership opportunities

I represent a business and I would like to discuss with MondoPal about partnership opportunities

I represent an association, a network or an organization and I would like to discuss with MondoPal about partnership opportunities

🤝 Partnerships

I am a journalist, how can I contact you?

📰 Press and media

📮 Returns

Articles

In case of exceptional circumstances, can I arrange for a refund?

Can I return my order?