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Centre d’aide MondoPal logo

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💳 Payments

9 articles


How do I make a payment on MondoPal?

When you are ready to proceed to the checkout, visit your cart and follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.

Which payment methods do you accept?

You can pay with all your preferred payment methods, whether it's your bank card (credit or debit card), Visa, Mastercard, American Express, Apple Pay or PayPal.

Are payments on MondoPal secure?

Yes, we work with two of the best payment gateways in the world, Stripe and PayPal. Stripe and PayPal encrypt all of your bank details.

Do you keep my payment card information?

No, our customers' payment card information and security code are never stored on our website or servers, and best of all, we never have access to those information. The payment gateways we use, Stipe and PayPal, give this sensitive information direc

What should I do if my card is declined?

If you have checked the details you have entered and your billing address details match with those your card is registered to, then you should contact your card issuer or bank to find out why the transaction has been declined. We will only decline th

MondoPal is powered by Stripe, the new standard in online payments

Stripe is the best software platform for running an internet business, handling billions of dollars every year for forward-thinking businesses around the world. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is ce

Is MondoPal compliant with the Strong Customer Authentication requirement?

Yes, we comply with the Strong Customer Authentication requirement as we are powered by Stripe and PayPal. What is Strong Customer Authentication?. Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make

Is MondoPal PCI-DSS compliant?

Yes, we are. The simplest way for us to be PCI compliant is to never see (or have access to) card data. The payment gateways we are using (e.g. Stripe, PayPal) make this easy for us as they can do the heavy lifting to protect our customers’ card info

What is PCI-DSS?

PCI-DSS (Payment Card Industry Data Security Standard) is a set of actionable rules defined by the Payment Card Industry Security Standards Council to encourage the broad adoption of consistent data security measures around the world with an aim to r