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⚙️ Managing your account

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Articles

Do I have to create an account on MondoPal to order?

Absolutely not. An account is not required to order. Creating an account only allows access to order history and personal information.

How do I create my account on MondoPal?

On www.mondopal.com, visit this page and follow the instructions to create an account. Creating an account provides access to order history and personal information.

Creating a strong password

At MondoPal, we value our members and we take account security seriously. We’ve put together some tips that will help keep you and your account safe. Secure your MondoPal account with a strong and unique password:. Make sure your password is at least

Verifying your email address

Verifying your primary email address ensures strengthened security, allows MondoPal staff to better assist you if you forget your password, and gives you access to more features on MondoPal. You might be asked to verify your email address after signi

I forgot my password

If you're logged out and you forget your password, you'll need to reset it. To do this:. Visit this page;. Enter your email address linked to your MondoPal account and click the 'Submit' button;. Open your email and click on the reset password link;.

I cannot access my account

It is quite possible that you have not yet created an account with MondoPal, even if you have already ordered on MondoPal. In this case, you just have to create your account in a few seconds on this page.

What if I didn't get the password reset email?

If you didn’t get the email to reset your password, here are a few of the most common reasons why, and what to do to fix it. You didn’t provide the right email. Try again with the one you use for MondoPal. You spelt your email wrong. Double check for

Can I edit my account details?

You can edit some details in your account immediately after signing up or whenever you need/want to by visiting your account page on MondoPal. In the case there are other information you would like to amend, then please feel free to contact us.

My account has been blocked

We reserve the right to close, block or deactivate your account. These actions remain very rare however. If your account has been blocked, you will receive an email explaining the reasons for our choice and asking you for information to clarify the s

How do I close my MondoPal account?

To close your MondoPal account, you'll need to get in touch with our team. Important: Bear in mind that we’re required to store some of your personal data for legal reasons, so we can't remove all of your info from our system. But we’ll delete inform