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🔍 General

15 articles

Articles

When you say your packs are cheaper, can you prove it?

That's an excellent question, and the answer is yes!. We have been in your shoes. And we know you are searching for the best price. We’re focused on delivering customer value. We have analysed our supply chain from A to Z, cut down costs and negotiat

How long will it take to get delivered?

We offer next-day delivery if you order before 12 noon. Orders placed on weekends, public holidays or after noon will be shipped the next working day. We offer the possibility to book your delivery date up to 2 months in advance, that could be of int

I ordered after 12 noon, when will you ship my order?

Orders placed after 12 noon will be shipped the next working day.

I ordered this weekend, when will you ship my order?

Our warehouse is open Monday to Friday. Any order placed on a Saturday or Sunday is therefore processed on Monday.

I ordered on a public holiday, when will you ship my order?

In the event of an order on a public holiday, the order is processed on the following working day.

Can I use MondoPal and order from outside of France?

MondoPal is based in France, but you are able to use our website and order products from anywhere in the world. However, home packs are delivered only in France at the moment. If you are an international student about to embark for the adventure of a

How to track my order?

As soon as your order is validated and prepared by our warehouse, several emails will be sent to you to confirm your order, to inform you of the preparation of your pack, and then of shipping. You will receive a shipping confirmation email, where you

I haven't received my order confirmation or tracking number

Our emails may end up in your spam emails, check there and if you still can't find them contact us at [email protected], we will have a look for you.

How do I check stock availability?

You can check stock availability on each product’s page. If the product is not available, you can talk to us on the chat and we will notify you as and when more packs become available. When placing an order, during checkout if any articles are not av

I want to modify my order, how should I proceed?

It might still be possible for us to modify your order, it all depends on whether it has already been processed by our warehouse or not. In any case, do not hesitate to contact us at [email protected] as soon as possible to let us know.

I want to cancel my order, is it possible?

If your order has not yet been processed by our warehouse, we can cancel and refund it. Contact us as soon as possible by email at [email protected] If the order has already been shipped, it will unfortunately no longer be possible for us to canc

Where do you source your products from?

All our packs only feature items that we would want to see in our own homes. We source our products from quality suppliers both in France and abroad. The same suppliers sell to most high street retailers and supermarkets.

How to subscribe to the MondoPal Newsletter?

You can subscribe to our Newsletter, in order to receive our latest news and exclusive offers, on our main site www.mondopal.com, by going to the bottom of any page. All you have to do is enter your e-mail address and then validate.

I sent you an email, when will I receive a response?

We usually respond within 24 hours, excluding weekends and holidays, where we can take up to 48 hours.

How to contact the Support team?

If you have any questions, you can contact us directly using the live chat or by email at [email protected], in which case we will respond within 24 to 48 hours.