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The MondoPal delivery in 50 seconds

Here is a video to understand how delivery works with Chronopost, MondoPal's partner for express deliveries in France. In summary. Where?. Home, concierge, neighbor, safe place, Post Office or Pickup point. When?. Next-day, Monday to Saturday. Home d

The MondoPal delivery in details

MondoPal has partnered up with Chronopost, the French leader in express delivery. Here is how the MondoPal x Chronopost delivery works in detail. You choose your delivery date on www.mondopal.com when you place your order. Then, you are notified the

How much does delivery cost?

Good news, delivery is free for all orders above 100€. Otherwise, it's 9,90€. No extra charge, not even for next-day or Saturday's delivery. For shipments to Corsica, areas that are difficult to access (islands and mountains) or remote areas, an addi

Where does MondoPal deliver?

MondoPal delivers only in France at the moment. Delivery is free when you order 100€ or more! Otherwise, shipping costs are 9,90€.

Important things to consider when arranging for delivery in a residence (CROUS, private, etc.)

Student residences, be it public like the CROUS or private, sometimes do not offer easy access  for external people (no doorbell for example). This means that the parcel-delivery company might not be able to deliver straight to your door. They could

Can I choose a delivery date?

Yes, that's what makes MondoPal so convenient. We know you're busy, that's why at MondoPal we've got you covered. We deliver to your door, 6 days a week, on dedicated 1-hour slots. Deliveries where you have to block a whole day at home, it's a thing

Do you have any advice to avoid delivery issues?

Generally speaking, we can deliver to any French address. With some private residences, CROUS residences or universities’ halls, this sometimes means a post room, an accommodation office or a building concierge. If you have doubts, the best way to pr

What should I do if I don't know my future address in France yet?

No worries, in most cases you will be informed of your address a few weeks before you move in. At MondoPal, we deliver your packs everywhere in France in less than 24 hours. So there is no problem if you are still waiting to know your address. As soo

I don’t live in France, can I have a MondoPal pack delivered?

At the moment we only deliver in France. But we are working hard to be able to deliver, hopefully soon, everywhere in Europe.

I made a mistake in the delivery address, can I change it?

If you have given us the wrong delivery address, it may still be possible for us to change it, depending on whether your order has already been processed by our warehouse or not. In any case, please do not hesitate to contact us at [email protected]

What to do in the event of a delivery problem?

First of all, visit Chronopost to follow your shipment step by step and also re-schedule your delivery, change the delivery place and manage everything from A to Z. If this does not solve your problem, do not hesitate to contact our Support team at s

What should I do in case my delivery is late?

Our delivery team will endeavour to work to schedule but if they are running late they will contact you to inform you.